Policies And Guidelines For Customer Returns
Material may be returned for credit under certain conditions. Listed below are the conditions under which you can return material:

• You must obtain a return authorization by faxing a copy of the invoice to us on which the material you are returning was purchased.
• The date on this invoice must be within the last twelve (12) months. We cannot accept returns for material purchased outside of this twelve-month period.
• We cannot accept returns for materials that have expired from state contract.

In addition we cannot accept for credit any material that is:

• Not in new condition
• Material that is used or defaced
• Material that is not in the original custom packaging or cartons

A ten percent (10%) restocking fee will be deducted from all credits for returned books in addition to any collect freight charges. Returning books for credit is the responsibility of the customer unless of course the return is a result of an error on our part in shipping material to you. Our customer service will advise you regarding the return of material for any such errors on our part. You will simply need to contact us for instructions.

You may use any means convenient for you in returning books. We would suggest using UPS for small returns and Turnpike Transit, Inc. (800) 545-9092 for larger returns, if you do not plan to personally return the material. When personally returning material, always obtain a signed receipt for your returned cartons, as this will be your “proof of return”. Be sure to keep this receipt until you have received credit for your return. Our return department is located at the west end of our building in the fenced area. You may want to come into the main entrance of our facility to let us know you have a return and we will have someone waiting to assist you in unloading at the west end. All cartons returned must be sealed and labeled. Our physical address is Thompson School Book Depository, 39 N. E. 24th Street, Oklahoma City, OK 73105. We are just two (2) blocks off I-235 (Exit 2A), near the State Capitol. Call us if you need directions 800-456-2828 or contact us at customersupport@thompsonschoolbook.com.

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